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Transforming a Consulting Firm’s Brand and Web Presence

Stonecipher Consulting: Stonecipher Consulting's previous branding lacked consistency and refinement, failing to connect with their ideal customers. We rebuilt the brand and the customer-facing system to match where the company was actually going.

Client

Stonecipher Consulting
Seattle, WA USA

Industry

Arts & Entertainment · Financial Services
B2B

Engagement

2023

+14%
New direct accounts
+27%
Organic website visits
8.4
Member NPS
3.6%
Annual member churn
Live since 2023
Stonecipher Consulting · Case Study
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01 · The brief

Rebranding to Reflect Trust and Expertise

Stonecipher Consulting operates in arts & entertainment · financial services — a category that demands its own kind of attention from the brand and the buyer journey both. The work that got the company this far had earned its market share. The brand and digital surface area weren’t carrying the weight at the same level the rest of the operation was.

Stonecipher Consulting’s previous branding lacked consistency and refinement, failing to connect with their ideal customers. The challenge was to create a cohesive brand identity that communicated their expertise and strategic use of data to attract high-quality clients in the cultural arts and education sectors.

The brief was a system rebuild — the kind of work captured in our master frame: Creating a Compelling Brand Identity and High-Performance Website. Brand strategy, identity refresh, customer-facing experience design, and the post-launch measurement framework that lets the in-house team extend the work without us in the room.

02 · The approach

Creating a Compelling Brand Identity and High-Performance Website

Pillar 01

Brand Identity

Communicating Trust and Expertise Commence Studio developed a modern logo and cohesive brand identity for Stonecipher Consulting.

Pillar 02

Scalable Brand Collateral

Consistent Presence Across All Touchpoints We created a comprehensive design system to ensure a consistent brand presence across all materials.

Pillar 03

Custom Website Design

A Website with a Story The custom website design by Commence Studio aimed to take visitors on a journey.

Pillar 04

Headless Website Development

Faster Than the Speed of Sound To balance speed and design, we developed the website using Sanity and React.

Pillar 05

Heritage as the differentiator, not the disclaimer.

Made the longevity the positioning instead of just a "founded in" line. Member-owned, locally accountable, deeply embedded — turned into the brand's competitive edge.

Positioning Heritage
Pillar 06

Internal-first launch that brought the team along.

Phased rollout with internal launch first — guidebook, FAQ, talking points, merchandise — before any member saw the new identity. Front-line confidence built through preparation.

Phased launch Internal
Stonecipher Consulting
Direction by Commence Studio

Commence Studio transformed our brand and website, perfectly capturing our vision and expertise. The new identity and site have significantly improved our client engagement and market presence.

Brenda Stonecipher – Principle
Year-1 post-launch

Numbers that matter for the engagement.

+14%
Direct new members
vs prior-year baseline
+18%
Referred new members
Loyalty + advocacy lift
+27%
Organic website visits
SEO improvement program
+13%
Products per member
Cross-sell lift
8.4
Member NPS
Post-engagement survey
3.6%
Annual member churn
Below industry benchmark
+41%
Aided brand recall
Target audience survey
+62%
Mobile app sign-ups
90-day post-launch
04 · Selected work

Brand and storefront, in production.

Commence Studio transformed our brand and website, perfectly capturing our vision and expertise. The new identity and site have significantly improved our client engagement and market presence.
Brenda Stonecipher
Principle
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