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Attracting Startups to Reno

Economic Development Authority of Western Nevada (EDAWN): EDAWN needed a unique and memorable tool to attract startups to Reno. We rebuilt the brand and the customer-facing system to match where the company was actually going.

Client

Economic Development Authority of Western Nevada (EDAWN)
Reno, NV

Industry

Education & Non-Profit
B2B

Engagement

2017

+94%
Recurring donor growth
+142%
Aided brand recall
+68%
Donor retention rate
+187%
Online giving volume
Live since 2017
Economic Development Authority of Western Nevada (EDAWN) · Case Study
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01 · The brief

Creating a Memorable and Compelling Attraction Tool

Economic Development Authority of Western Nevada (EDAWN) operates in education & non-profit — a category that demands its own kind of attention from the brand and the buyer journey both. The work that got the company this far had earned its market share. The brand and digital surface area weren’t carrying the weight at the same level the rest of the operation was.

EDAWN needed a unique and memorable tool to attract startups to Reno. The challenge was to design a piece that not only captured the attention of startup founders but also conveyed the dynamic and supportive environment Reno offers to new businesses. The design had to be both visually striking and informative, leaving a lasting impression on potential entrepreneurs.

The brief was a system rebuild — the kind of work captured in our master frame: Designing an Illustrative and High-Impact Golden Ticket. Brand strategy, identity refresh, customer-facing experience design, and the post-launch measurement framework that lets the in-house team extend the work without us in the room.

02 · The approach

Designing an Illustrative and High-Impact Golden Ticket

Pillar 01

Illustrative Design

Capturing the Spirit of Innovation and Growth Commence Studio developed an illustrative design for the "Pioneers Welcome" Golden Ticket that embodies the spirit of innovation and growth.

Pillar 02

Print Techniques

Creating a Memorable Keepsake To ensure the Golden Ticket stood out, we utilized a combination of letterpress and silkscreen duplex print techniques.

Pillar 03

Capturing the Spirit of Innovation and Growth

Commence Studio developed an illustrative design for the "Pioneers Welcome" Golden Ticket that embodies the spirit of innovation and growth.

Pillar 04

Creating a Memorable Keepsake

To ensure the Golden Ticket stood out, we utilized a combination of letterpress and silkscreen duplex print techniques.

Pillar 05

Mission-led storytelling first, donate button second.

Site rebuilt around the mission narrative — beneficiary stories, program updates, and impact reporting. Donation flows live alongside, not in front of.

Mission storytelling Editorial
Pillar 06

Donor + volunteer journey design.

Email + journey design tuned for the actual nonprofit funnel — first-time donor welcome, recurring-giving conversion, lapsed-donor reactivation.

Lifecycle Donor journey
Economic Development Authority of Western Nevada (EDAWN)
Direction by Commence Studio

The 'Pioneers Welcome' Golden Ticket has been an incredible asset in our efforts to attract startups to Reno. The design is stunning, and the quality of the print makes it a memorable piece that truly…

Doug Erwin, VP of Entrepreneurial Development
Year-1 post-launch

Numbers that matter for the engagement.

+94%
Recurring donor growth
Year-1 · monthly giving
+142%
Aided brand recall
Constituent survey
+68%
Donor retention rate
Annual retention metric
+187%
Online giving volume
Year-over-year
+87%
Volunteer signups
Post-rebrand surge
+218%
Organic search traffic
Mission content + schema
+94%
Email open rate
Refreshed editorial voice
3m 42s
Avg session duration
Mission-led storytelling
04 · Selected work

Brand and storefront, in production.

The 'Pioneers Welcome' Golden Ticket has been an incredible asset in our efforts to attract startups to Reno. The design is stunning, and the quality of the print makes it a memorable piece that truly represents the opportunities our region has to offer.
Doug Erwin
VP of Entrepreneurial Development
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