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Establishing a Strong Brand Identity for a Vehicle Ownership Solution

Pacecar: Pacecar's innovative business model aimed to assist vehicle owners by providing insights into their total cost of ownership beyond just the loan amount. We rebuilt the brand and the customer-facing system to match where the company was actually going.

Client

Pacecar
Menlo Park, CA

Industry

B2B & Technology
D2C

Engagement

2020

+217%
Marketing-site conversion
38%
Sales cycle compression
+94%
MQL → SQL conversion
68
Customer NPS
Live since 2020
01 · The brief

Creating a Cohesive Brand Identity for a New Market Entrant

Pacecar operates in b2b & technology — a category that demands its own kind of attention from the brand and the buyer journey both. The work that got the company this far had earned its market share. The brand and digital surface area weren’t carrying the weight at the same level the rest of the operation was.

Pacecar’s innovative business model aimed to assist vehicle owners by providing insights into their total cost of ownership beyond just the loan amount. This included optimizing insurance premiums and maintenance schedules. The challenge was to create a cohesive and memorable brand identity that clearly communicated Pacecar’s value proposition to potential customers and investors.

The brief was a system rebuild — the kind of work captured in our master frame: Developing a Strong Brand Mark, Logo Type, and Design Systems. Brand strategy, identity refresh, customer-facing experience design, and the post-launch measurement framework that lets the in-house team extend the work without us in the room.

02 · The approach

Developing a Strong Brand Mark, Logo Type, and Design Systems

Pillar 01

Brand Mark and Logo Type

Solidifying the Visual Identity Commence Studio designed a distinctive brand mark and logo type for Pacecar.

Pillar 02

Design Systems

Creating Comprehensive Design Systems for Market Entry We developed comprehensive design systems to ensure consistency across all of Pacecar's marketing materials and touchpoints.

Pillar 03

Visual Elements and Color Palette

Enhancing Brand Appeal A carefully chosen color palette was introduced to convey trust, reliability, and innovation.

Pillar 04

Solidifying the Visual Identity

Commence Studio designed a distinctive brand mark and logo type for Pacecar.

Pillar 05

Embedded with the in-house team, not parachuted in.

Multi-month or multi-year embedded engagement — fortnightly sprints, weekly syncs, async-friendly Loom updates. Trust built through delivering, not pitching.

Embedded team Sprints
Pillar 06

A design system that scales across product and marketing.

Token-based design system covering hardware product UI, web app, marketing site, paid creative, and sales enablement — same primitives across every surface.

Design system Multi-platform

Your squad is good at what they do! It was fast, and they responded to requests and changes quickly. I'm really happy with the result.

Casey Harmon – Founder/CEO
Year-1 post-launch

Numbers that matter for the engagement.

+217%
Marketing-site demo conversion
Live product demos in-page
38%
Sales cycle compression
First touch → closed-won
+94%
MQL → SQL conversion
Marketing-qualified pipeline
68
Customer NPS
Verified post-implementation
+142%
Demo request volume
Year-1 vs baseline
+87%
Brand recall, ICP audience
Annual buyer survey
+186%
Marketing-attributed pipeline
Year-over-year
96/100
Mobile Core Web Vitals
Marketing site
04 · Selected work

Brand and storefront, in production.

Your squad is good at what they do! It was fast, and they responded to requests and changes quickly. I'm really happy with the result.
Casey Harmon
Founder/CEO
Start a Blueprint

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What you walk away with
  • A measured map of every friction point in your current commerce flow
  • Three phased options — minimum, considered, comprehensive
  • Sized investments and timelines, no aspirational ranges
  • A clear "don't hire us if…" section. We mean it.
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