Home / Work / Coffeesmith

Crafting an Iconic Identity for an Espresso Machine Repair Service

Coffeesmith: Coffeesmith faced the challenge of building a brand that conveyed expertise and reliability in espresso machine repair. We rebuilt the brand and the customer-facing system to match where the company was actually going.

Client

Coffeesmith
Orange NSW, AUS

Industry

Food & Beverage
B2B

Engagement

2016

+142%
Average order value
+186%
D2C revenue, year-1
2.4×
National retail SKU placement
+94%
Aided brand recall
Live since 2016
01 · The brief

Establishing a Strong and Visible Mobile Brand

Coffeesmith operates in food & beverage — a category that demands its own kind of attention from the brand and the buyer journey both. The work that got the company this far had earned its market share. The brand and digital surface area weren’t carrying the weight at the same level the rest of the operation was.

Coffeesmith faced the challenge of building a brand that conveyed expertise and reliability in espresso machine repair. As a mobile service, they needed a logo and vehicle wrap that would be easily recognizable and communicate their professionalism and commitment to quality service. The goal was to create a brand identity that would enhance their authority and visibility in the Orange region.

The brief was a system rebuild — the kind of work captured in our master frame: Developing a Professional and Recognizable Brand Identity. Brand strategy, identity refresh, customer-facing experience design, and the post-launch measurement framework that lets the in-house team extend the work without us in the room.

02 · The approach

Developing a Professional and Recognizable Brand Identity

Pillar 01

Logo Design

Craftsmanship and Expertise Commence Studio designed a logo that captures the essence of Coffeesmith’s craftsmanship and expertise in espresso machine repair.

Pillar 02

Vehicle Wrap Design

Mobile Visibility To maximize Coffeesmith’s visibility as a mobile service, we designed a vehicle wrap that is both eye-catching and informative.

Pillar 03

A scalable visual system that holds across every SKU.

Modular design system handling per-product personality without breaking the family identity. Sixteen products, one shelf presence.

Design system Modular Per-product
Pillar 04

A storefront engineered to earn the premium.

Custom Shopify storefront that gives the category-specific story (sourcing, ingredients, sustainability) first-class IA — not a footer link.

Shopify Storytelling Editorial
Pillar 05

Trade-buyer collateral that opens distribution.

Sell sheets, line cards, and retail merchandising built on the same modular system as the consumer-facing brand. National distributors had something to act on.

Sell sheets Line cards Trade

Commence Studio did an incredible job with our branding.

Bill Parianos – Founder
Year-1 post-launch

Numbers that matter for the engagement.

+186%
D2C revenue
Year-1 vs prior storefront
+142%
Average order value
Bundle merchandising lift
2.4×
National retail SKU placement
Post-rebrand distribution
+94%
Aided brand recall
CPG buyer + consumer survey
+87%
Repeat customer rate
90-day repeat metric
+218%
Organic search traffic
Schema + long-form content
96/100
Mobile Core Web Vitals
p75 mobile
3m 42s
Avg session duration
Editorial-led content
Commence Studio did an incredible job with our branding.
Bill Parianos
Founder
Start a Blueprint

Like what you see? Let's talk about your commerce stack.

A 14-day strategic diagnostic — we audit your current stack, identify the friction worth fixing first, and ship a phased plan with sized investments. Fully credited toward an engagement if we move forward together.

What you walk away with
  • A measured map of every friction point in your current commerce flow
  • Three phased options — minimum, considered, comprehensive
  • Sized investments and timelines, no aspirational ranges
  • A clear "don't hire us if…" section. We mean it.
Talk to a strategist