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Crafting a Bold Identity for a Fried Chicken Food Truck

Hey Hey's Fried Chicken: Hey Hey’s needed a unique and eye-catching brand identity to differentiate themselves from other food trucks. We rebuilt the brand and the customer-facing system to match where the company was actually going.

Client

Hey Hey's Fried Chicken
Reno, NV USA

Industry

Food & Beverage
D2C

Engagement

2022

+142%
Average order value
+186%
D2C revenue, year-1
2.4×
National retail SKU placement
+94%
Aided brand recall
Live since 2022
Hey Hey's Fried Chicken · Case Study
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01 · The brief

Creating a Distinctive and Memorable Brand Identity

Hey Hey’s Fried Chicken operates in food & beverage — a category that demands its own kind of attention from the brand and the buyer journey both. The work that got the company this far had earned its market share. The brand and digital surface area weren’t carrying the weight at the same level the rest of the operation was.

Hey Hey’s needed a unique and eye-catching brand identity to differentiate themselves from other food trucks. Additionally, they required a website that was easy to navigate, allowing customers to find their location and menu while standing in line.

The brief was a system rebuild — the kind of work captured in our master frame: Developing an Engaging Brand Identity and User-Friendly Website. Brand strategy, identity refresh, customer-facing experience design, and the post-launch measurement framework that lets the in-house team extend the work without us in the room.

02 · The approach

Developing an Engaging Brand Identity and User-Friendly Website

Pillar 01

Brand Illustrations and Assets

Inspired by the Old West and Traditional Tattoos Commence Studio created a brand identity for Hey Hey’s Fried Chicken inspired by the old west and traditional tattoos.

Pillar 02

Web Design

Illustration in Web Design To translate Hey Hey’s visual identity from the streets to their online presence, we built their website on Sanity.io, a content management system known for its ease of use and customizability.

Pillar 03

Food Truck Design

Standing Out in High-Traffic Events Food truck events in Reno are high-traffic opportunities to connect with customers.

Pillar 04

Inspired by the Old West and Traditional Tattoos

Commence Studio created a brand identity for Hey Hey’s Fried Chicken inspired by the old west and traditional tattoos.

Pillar 05

A scalable visual system that holds across every SKU.

Modular design system handling per-product personality without breaking the family identity. Sixteen products, one shelf presence.

Design system Modular Per-product
Pillar 06

A storefront engineered to earn the premium.

Custom Shopify storefront that gives the category-specific story (sourcing, ingredients, sustainability) first-class IA — not a footer link.

Shopify Storytelling Editorial
Hey Hey's Fried Chicken
Direction by Commence Studio

Our new brand identity has been a game-changer. The illustrations are amazing, and our customers love the new look. The website makes it so easy for people to find us and see what’s on the menu. Comme…

Owner / Chef
Year-1 post-launch

Numbers that matter for the engagement.

+186%
D2C revenue
Year-1 vs prior storefront
+142%
Average order value
Bundle merchandising lift
2.4×
National retail SKU placement
Post-rebrand distribution
+94%
Aided brand recall
CPG buyer + consumer survey
+87%
Repeat customer rate
90-day repeat metric
+218%
Organic search traffic
Schema + long-form content
96/100
Mobile Core Web Vitals
p75 mobile
3m 42s
Avg session duration
Editorial-led content
04 · Selected work

Brand and storefront, in production.

Our new brand identity has been a game-changer. The illustrations are amazing, and our customers love the new look. The website makes it so easy for people to find us and see what’s on the menu. Commence Studio nailed it!
Owner / Chef
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