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Identity, Web Design & Development for a Financial Consulting Group

VAST: Vast needed an identity that reflected their clarity, accuracy, and enthusiasm while catering to their diverse client base. We rebuilt the brand and the customer-facing system to match where the company was actually going.

Client

VAST
Reno, NV USA

Industry

Financial Services
B2B

Engagement

2021

+14%
New direct accounts
+27%
Organic website visits
8.4
Member NPS
3.6%
Annual member churn
Live since 2021
01 · The brief

Creating a Clear and Engaging Identity and Online Experience

VAST operates in financial services — a category that demands its own kind of attention from the brand and the buyer journey both. The work that got the company this far had earned its market share. The brand and digital surface area weren’t carrying the weight at the same level the rest of the operation was.

Vast needed an identity that reflected their clarity, accuracy, and enthusiasm while catering to their diverse client base. The challenge was to design an engaging and interactive website that clearly communicates their extensive list of services, mission, and values, making it easy for potential customers to understand and engage with their offerings.

The brief was a system rebuild — the kind of work captured in our master frame: Developing an Expressive Identity and Comprehensive Website. Brand strategy, identity refresh, customer-facing experience design, and the post-launch measurement framework that lets the in-house team extend the work without us in the room.

02 · The approach

Developing an Expressive Identity and Comprehensive Website

Pillar 01

Brand Identity

Leveraging Experience through Identity Commence Studio designed an expressive wordmark for Vast, reflecting their dynamic and forward-thinking approach.

Pillar 02

Web Design and Development

Promoting Continued Success Vast's extensive list of services required a clear and engaging online presence.

Pillar 03

Illustrations and Visual Elements

Refreshing Illustrations We created a set of illustrations that visually communicate Vast's service offerings and values.

Pillar 04

Leveraging Experience through Identity

Commence Studio designed an expressive wordmark for Vast, reflecting their dynamic and forward-thinking approach.

Pillar 05

Heritage as the differentiator, not the disclaimer.

Made the longevity the positioning instead of just a "founded in" line. Member-owned, locally accountable, deeply embedded — turned into the brand's competitive edge.

Positioning Heritage
Pillar 06

Internal-first launch that brought the team along.

Phased rollout with internal launch first — guidebook, FAQ, talking points, merchandise — before any member saw the new identity. Front-line confidence built through preparation.

Phased launch Internal
VAST
Direction by Commence Studio

The site enables customers to identify their financial challenges and receive personalized service offerings, bringing ease to qualifying leads.

Jenny Coughlin – COO
Year-1 post-launch

Numbers that matter for the engagement.

+14%
Direct new members
vs prior-year baseline
+18%
Referred new members
Loyalty + advocacy lift
+27%
Organic website visits
SEO improvement program
+13%
Products per member
Cross-sell lift
8.4
Member NPS
Post-engagement survey
3.6%
Annual member churn
Below industry benchmark
+41%
Aided brand recall
Target audience survey
+62%
Mobile app sign-ups
90-day post-launch
04 · Selected work

Brand and storefront, in production.

The site enables customers to identify their financial challenges and receive personalized service offerings, bringing ease to qualifying leads.
Jenny Coughlin
COO
Start a Blueprint

Like what you see? Let's talk about your commerce stack.

A 14-day strategic diagnostic — we audit your current stack, identify the friction worth fixing first, and ship a phased plan with sized investments. Fully credited toward an engagement if we move forward together.

What you walk away with
  • A measured map of every friction point in your current commerce flow
  • Three phased options — minimum, considered, comprehensive
  • Sized investments and timelines, no aspirational ranges
  • A clear "don't hire us if…" section. We mean it.
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