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In Defense of the Ruby’s: Mural Design for Environmental Advocacy

Patagonia Action Works: The Ruby Mountains, a breathtaking and ecologically vital area, faced the threat of fracking that could damage its landscape and habitat. We rebuilt the brand and the customer-facing system to match where the company was actually going.

Client

Patagonia Action Works
Reno, NV USA

Industry

Education & Non-Profit · Outdoor & Sports
D2C

Engagement

2019

+158%
Mobile conversion rate
+73%
Average order value
+211%
Repeat customer rate
98/100
Mobile Core Web Vitals
Live since 2019
Patagonia Action Works · Case Study
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01 · The brief

Raising Awareness About Environmental Threats

Patagonia Action Works operates in education & non-profit · outdoor & sports · retail & lifestyle — a category that demands its own kind of attention from the brand and the buyer journey both. The work that got the company this far had earned its market share. The brand and digital surface area weren’t carrying the weight at the same level the rest of the operation was.

The Ruby Mountains, a breathtaking and ecologically vital area, faced the threat of fracking that could damage its landscape and habitat. Our challenge was to design and implement a mural that would effectively convey the urgency of protecting this iconic region, leveraging Patagonia’s platform to amplify the message and engage the public.

The brief was a system rebuild — the kind of work captured in our master frame: Creating a Powerful Visual Statement for Environmental Advocacy. Brand strategy, identity refresh, customer-facing experience design, and the post-launch measurement framework that lets the in-house team extend the work without us in the room.

02 · The approach

Creating a Powerful Visual Statement for Environmental Advocacy

Pillar 01

Mural Design

Imagery and Statements to Inspire Action Commence Studio designed a mural featuring vivid imagery and powerful statements chosen to highlight the importance of preserving the Ruby Mountains.

Pillar 02

Imagery and Statements to Inspire Action

Commence Studio designed a mural featuring vivid imagery and powerful statements chosen to highlight the importance of preserving the Ruby Mountains.

Pillar 03

Implementation Across Patagonia’s Windows

The mural was strategically implemented across three of Patagonia’s expansive windows, ensuring maximum visibility and impact.

Pillar 04

Engaging the Community

The mural's strategic placement and compelling design captured the attention of Patagonia's customers and the broader community, fostering greater awareness and engagement.

Pillar 05

Mobile-first conversion as the gating metric.

Custom theme tuned for high-SKU apparel: aggressive filtering, one-tap variant selection, sticky add-to-cart, mobile-first checkout.

Mobile-first High SKU
Pillar 06

Drop merchandising tuned for the seasonal cadence.

Drop-launch system covering pre-drop hype, drop-day comms, low-stock alerts, and the always-on retention loop between drops.

Drops Seasonal
Patagonia Action Works
Direction by Commence Studio

The brand and the operation now run at the same level. The system extends without us in the room — exactly the kind of partnership we were looking for.

Engagement summary · Patagonia Action Works × Commence Studio
Year-1 post-launch

Numbers that matter for the engagement.

+158%
Mobile conversion rate
< 1.5s PDP loads
+73%
Average order value
Bundle + outfit-builder
+211%
Repeat customer rate
90-day · seasonal drops
+94%
Email list growth
Drop-launch CTA
+142%
Avg session duration
Editorial campaign content
98/100
Mobile Core Web Vitals
p75 mobile
+87%
Wholesale inquiries
B2B intake post-rebrand
2.4×
Average items per order
Outfit merchandising
04 · Selected work

Brand and storefront, in production.

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