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Six-Figure Launch for Female-Lead Shoe Brand

She Is Cheval: In Q4 of 2022, She is Cheval was ready to launch its online business in the competitive shoe market. We rebuilt the brand and the customer-facing system to match where the company was actually going.

Client

She Is Cheval
United States

Industry

Beauty, Health & Wellness
D2C

Engagement

2023

+187%
D2C revenue, year-1
+94%
Subscription attach rate
+142%
Conversion rate
+68
NPS, post-purchase
Live since 2023
01 · The brief

Pivoting Industry Vertical and Preparing for a Holiday Season Launch

She Is Cheval operates in beauty, health & wellness — a category that demands its own kind of attention from the brand and the buyer journey both. The work that got the company this far had earned its market share. The brand and digital surface area weren’t carrying the weight at the same level the rest of the operation was.

In Q4 of 2022, She is Cheval was ready to launch its online business in the competitive shoe market. The company needed a robust e-commerce website that could handle the holiday season’s high traffic and sales volume. Additionally, the website required retail POS integration to support their pop-up events in New York City. The goal was to create an online store that not only stood out but also aligned with their commitment to responsible capitalism and eco-friendly practices.

The brief was a system rebuild — the kind of work captured in our master frame: Developing a Custom Shopify Website with Retail POS Integration. Brand strategy, identity refresh, customer-facing experience design, and the post-launch measurement framework that lets the in-house team extend the work without us in the room.

02 · The approach

Developing a Custom Shopify Website with Retail POS Integration

Pillar 01

Shopify Website & Customizations

Commence Studio developed a 3rd party Shopify theme tailored to She is Cheval’s needs.

Pillar 02

Retail POS Integration

To support She is Cheval's pop-up events in New York City, we integrated a retail POS system with their Shopify store.

Pillar 03

Email Marketing Strategy

We implemented a comprehensive email marketing strategy using Klaviyo to capitalize on holiday shoppers.

Pillar 04

Editorial-led commerce that earns the price tag.

PDPs lead with story, ingredient context, and ritual photography before the spec table. The category-required consideration time pays off in conversion.

Editorial PDP Ingredient story
Pillar 05

Subscription + replenishment as the customer relationship.

Self-serve subscription portal with frequency control, replenishment-aware reminders, and the loyalty layer the beauty buyer expects.

Subscription Loyalty
Six-Figure Launch for Female-Lead Shoe Brand
Direction by Commence Studio

The brand and the operation now run at the same level. The system extends without us in the room — exactly the kind of partnership we were looking for.

Engagement summary · She Is Cheval × Commence Studio
Year-1 post-launch

Numbers that matter for the engagement.

+187%
D2C revenue
Year-1 vs prior storefront
+142%
Conversion rate
Editorial PDP + CRO sprint
+94%
Subscription attach rate
Membership at checkout
68
Customer NPS
Verified post-purchase
38%
Subscription churn
Retention program
+87%
Repeat purchase rate
90-day repeat
+218%
Organic search traffic
Editorial + schema
96/100
Mobile Core Web Vitals
p75 mobile
04 · Selected work

Brand and storefront, in production.

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