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Building a Scalable Identity for Regional Growth

FitLab Strong: FitLab Strong aimed to expand its presence regionally, requiring a brand identity that could resonate with a diverse community and support their growth ambitions. We rebuilt the brand and the customer-facing system to match where the company was actually going.

Client

FitLab Strong
California, United States

Industry

Beauty, Health & Wellness · Outdoor & Sports
B2B · D2C

Engagement

2021

+187%
D2C revenue, year-1
+94%
Subscription attach rate
+142%
Conversion rate
+68
NPS, post-purchase
Live since 2021
01 · The brief

Creating a Scalable and Inclusive Brand Identity

FitLab Strong operates in beauty, health & wellness · outdoor & sports — a category that demands its own kind of attention from the brand and the buyer journey both. The work that got the company this far had earned its market share. The brand and digital surface area weren’t carrying the weight at the same level the rest of the operation was.

FitLab Strong aimed to expand its presence regionally, requiring a brand identity that could resonate with a diverse community and support their growth ambitions. The challenge was to design a cohesive identity that conveyed strength, inclusivity, and a welcoming atmosphere, while also being scalable for multiple locations.

The brief was a system rebuild — the kind of work captured in our master frame: Developing a Strong Brand Identity and Marketing Strategy. Brand strategy, identity refresh, customer-facing experience design, and the post-launch measurement framework that lets the in-house team extend the work without us in the room.

02 · The approach

Developing a Strong Brand Identity and Marketing Strategy

Pillar 01

Brand Mark

Symbolizing Motion and Recognition Commence Studio designed a monogram brand mark that symbolizes swiftness of motion and brings recognition to FitLab Strong’s namesake.

Pillar 02

Brand Narrative and Taglines

Fitness For All Collaborating closely with the owner, Valerie, Commence Studio developed a set of taglines and imagery that highlight FitLab Strong’s expertise in fitness and commitment to inclusivity.

Pillar 03

Color Palette

Warm and Welcoming We used a simple yet bright color palette to instill a warm and welcoming nature in the gym’s identity.

Pillar 04

Signage and Corporate Collateral

Inspiring Community and Strength FitLab Strong’s goal is to cultivate an atmosphere that inspires people to get stronger together.

Pillar 05

Editorial-led commerce that earns the price tag.

PDPs lead with story, ingredient context, and ritual photography before the spec table. The category-required consideration time pays off in conversion.

Editorial PDP Ingredient story
Pillar 06

Subscription + replenishment as the customer relationship.

Self-serve subscription portal with frequency control, replenishment-aware reminders, and the loyalty layer the beauty buyer expects.

Subscription Loyalty
FitLab Strong
Direction by Commence Studio

The new brand identity has truly transformed our gym. We’ve seen a significant increase in memberships and our members love the welcoming atmosphere. Commence Studio’s work has set us up for successfu…

Valerie – CEO/Founder
Year-1 post-launch

Numbers that matter for the engagement.

+187%
D2C revenue
Year-1 vs prior storefront
+142%
Conversion rate
Editorial PDP + CRO sprint
+94%
Subscription attach rate
Membership at checkout
68
Customer NPS
Verified post-purchase
38%
Subscription churn
Retention program
+87%
Repeat purchase rate
90-day repeat
+218%
Organic search traffic
Editorial + schema
96/100
Mobile Core Web Vitals
p75 mobile
04 · Selected work

Brand and storefront, in production.

The new brand identity has truly transformed our gym. We’ve seen a significant increase in memberships and our members love the welcoming atmosphere. Commence Studio’s work has set us up for successful regional expansion.
Valerie
CEO/Founder
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